Information Technology Service Management System (SMS) – as the coordinated activity of an organization to deliver value through services that meet customer and business requirements. It establishes a set of management processes designed to help you deliver more effective IT services to those within the organization and to your external customers.
What is ISO?IEC 20000?
ISO?IEC 20000 is the international IT Service Management (ITSM) standard that guides businesses to control and manage the life-cycle of IT services. The life-cycle of IT services goes throughout different stages such as service planning, design, transition, delivery, and improvement, depending on the service requirements. Hence, ISO/IEC 20000 can be applied to all sizes of businesses and all types of IT-dependent service environments.
Why ISO/IEC 20000?
Benefits of Optimized IT Service Management The tangible results of a systematic, process-based approach to IT service delivery are a cornerstone of digital transformation. They include:
- Improved Service Performance: Enhances the management and control of the IT service life-cycle and service level agreements (SLAs).
- Reduced Risks and Costs: Minimizes service disruptions and identifies cost-saving opportunities in IT operations.
- Operational Efficiency: Identifies and encourages more efficient and time-saving IT processes through automation and standardization.
- Business Continuity and Growth: Ensures IT services are resilient and scalable to support organizational expansion.
- Increased Customer Satisfaction: Improved quality of IT services leads to higher trust from internal and external users.
- Clearer Accountability: Improved communication and relation among departments by defining clear roles and responsibilities.
- Strategic Alignment: Ensures that IT investments are directly supporting the long-term goals and investment opportunities of the organization.