Accessible Tourism for All – The ISO 21902 standard provides organizations in the tourism sector with the comprehensive guidance they need to make their services and infrastructure accessible to all. Even as global travel trends evolve, this standard ensures that people of all ages and abilities can enjoy tourism experiences on equal terms.
What is ISO 21902?
ISO 21902 is the first international standard that specifies requirements and recommendations for Accessible Tourism for All. It is designed for all stakeholders in the tourism supply chain, including public administrations, tour operators, hotels, and transport providers, ensuring that infrastructure, products, and services are universally designed and inclusive.
Why ISO 21902?
ISO 21902 is the premier global benchmark for accessibility in travel, offering a structured framework to tap into the growing market of travelers with specific access requirements.
The core benefits:
- Social Inclusion: Ensures ethical and equal access to leisure and tourism as a human right.
- Reputation Excellence: Enhances trust and brand image by demonstrating a commitment to diversity and inclusion.
- Operational Quality: Improves overall service quality, comfort, and safety for all visitors, not just those with disabilities.
- Regulatory Alignment: Supports compliance with national and international accessibility laws and the UN Sustainable Development Goals (SDGs).
- Economic Resilience: Opens new revenue streams and reduces seasonality by attracting a loyal and growing demographic.